faq

Don’t sweat. Click the forgotten password button under the sign-in box and follow the prompts. We’ll send you a code to set yourself a new password so you can get back to it in the gym asap.

No problem, we understand, sometimes you’ve just gotta go! You can always find the session later in The Vault (sometimes it takes a couple of days for it to appear) to start again another time.

No way! Mix it up and find what feels good. If you started out doing low intensity sessions, as your fitness improves you might want to try a moderate intensity session, or challenge yourself with a high intensity session. All our sessions are available to everyone, all of the time. Just be sure to assess your own fitness levels and chose an intensity and a session that suits you and your current fitness levels. We don’t want anyone getting injured!

You can use things you’ve probably got around the house, like water bottles or cans of food. Pick something that can be gripped easily and held comfortably that won’t fall, spill or injure you while you’re working out.

Go for low intensity if: you’re new to exercise; coming back after a big break; got any mobility issues; long-term health conditions; or feel like your fitness levels are pretty low. Pick from chair-based, resistance and mobility/flexibility sessions to find something right for you.

Go for moderate intensity if: you already do some exercise/activity; you feel moderately fit; or you want to build up your fitness levels. We give plenty of options so you can always adapt exercises to suit you.

Go for high intensity if: you’re a regular when it comes to physical activity; you’ve got a good level of fitness; or you want to take it up a notch and work at a higher intensity. Work up to these sessions if you’re looking to challenge yourself or feeling particularly energetic.

We run live sessions most days. Click on Live classes to check out the full list of sessions and times. No session when you want? Dive into The Vault to do a pre-recorded session anytime you like.

Absolutely! We record all of our sessions and you can find them anytime you like in The Vault. Just search for a session you like the look of and hit play when you’re ready.

You bet you can! As long as you’ve got an internet connection, you can use the gym on multiple devices like smartphones and tablets. There are so many different types, with new devices popping up all the time, so we can’t give a complete list. Best way to find out if we’re compatible is to sign in using your device and hit play on one of our sessions from The Vault.

No. We want you to feel comfortable to do your thing so none of the instructors, or anyone else in the session for that matter, can see you, or each other.

No way! We look at the numbers to see what’s popular and help us plan for demand, but we won’t ever contact you for missing sessions and there are no conditions on your membership around how often you join in.

You certainly can. We store all our live sessions in The Vault so you can do them as many times as you like, whenever you like. You can even save your favourites so you can find them easily.

Pausing a live session means you’ll miss part of the session. When you hit play, you’ll skip to the live time. You can pause a recorded session from The Vault though and pick up where you left off when you hit play.